Who Is This Course For?
Ideal for individuals entering the travel industry or transitioning from another role, the New Consultant Program is tailored for:
New Professionals
New professionals starting their career in travel and tourism who want practical, hands-on learning.
Career Changers
Career changes seeking to pivot into the travel industry with a strong foundational knowledge base.
Aspiring Consultants
Aspiring consultants looking for structured guidance to excel in a client-centered role.
The Course
About The New Consultant Course
This immersive program equips participants with essential skills in sales, customer service, problem-solving, and time management, tailored specifically for the fast-paced, client-focused world of travel and tourism. Led by seasoned experts, this program provides both the knowledge and confidence required to excel in today’s competitive industry. By the end, participants will be able to expertly guide clients in creating memorable travel experiences, all while navigating the unique challenges of the travel industry.
Why Join?
Why The New Consultant Program?
Today’s travel professionals need more than just a passion for travel—they need industry-specific skills, resilience, and adaptability to create seamless and enriching experiences for clients. Our program provides a structured pathway to gain these skills, with modules that focus on practical applications in real-world scenarios. By joining, participants will gain:
Real World Skills
Real world skills to thrive in the travel industry, from client communication to crafting complex itineraries.
Industry Recognition
Industry Recognition and a competitive edge in a field where quality service and industry knowledge are paramount.
Confidence
Confidence in creating personalized travel solutions that meet clients’ needs and exceed their expectations.
What You’ll Learn: Course Highlights
01
Expert Destination Knowledge
Understand the intricacies of various destinations worldwide, including key accommodation types, attractions, and cultural highlights, allowing you to create detailed, personalized travel experiences for clients.
02
Personalisation & Customisation Techniques
Master the art of tailoring travel experiences based on clients’ unique preferences and needs, demonstrating your dedication to delivering memorable and customized journeys.
03
Effective Communication Skills
Learn communication techniques that foster strong client relationships. Build trust and loyalty by listening actively, addressing client queries promptly, and providing clear, relevant information.
04
Problem-Solving and Resourcefulness
Gain the skills to handle unexpected travel challenges with confidence and creativity. Whether it’s a last-minute itinerary change or an unforeseen delay, you’ll know how to provide clients with solutions calmly and professionally.
05
Attention to Detail
Develop the meticulous attention to detail required to manage accurate bookings, smooth itineraries, and logistical arrangements, enabling clients to focus on their journey without stress.
06
Sales Acumen
Understand clients’ preferences and needs to recommend and upsell travel experiences that enhance their trips, adding value and enriching their travel adventures.
07
Time Management and Productivity
Discover strategies to maximize productivity, balancing complex itineraries, client needs, and administrative tasks efficiently to deliver high-quality service consistently.
08
Conscious Evolution
Beyond transactional relationships, our program encourages personal growth through knowledge, empathy, and industry insights, enabling you to make meaningful, positive impacts on clients’ travel experiences.
09
Client Engagement and Loyalty Building
Master the art of building lasting relationships with clients through active listening, personalised service, and tailored recommendations, ensuring repeat business and client loyalty.
10
Cultural Sensitivity and Global Awareness
Gain insights into diverse cultures and customs, allowing you to plan experiences that respect and embrace the unique preferences of travelers from around the world.
11
Digital Tools and Technology in Travel
Learn to utilise the latest industry-specific software and digital tools to streamline bookings, manage customer relationships, and enhance efficiency in a fast-paced travel environment.