Course Overview
This nationally recognized qualification is ideal for those seeking to enter or grow within the vibrant travel and tourism industry. It prepares you to offer destination advice, manage reservations, respond to customer needs, and step into leadership within a diverse and evolving workplace.
You will build skills in customer service, communication, conflict resolution, product knowledge, and sales—all while cultivating emotional intelligence and modern workplace leadership.
Length of Course
The length of the course is between 12 and 24 months.
The exact duration will be tailored based on your experience, pace of study, and workplace requirements.
Course Intakes and Commencement Dates
We offer rolling intakes three times per year:
March, July, and September.
Places are limited to maintain personalised support and quality.
Who OurHow Is It Delivered? Courses Are For:
The course is structured into 11 skill sets, each delivered via:
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Self-paced online learning
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Facilitated Zoom classes
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Practical assessments
This blended format allows flexibility while maintaining connection and engagement through real-time interaction.
What Are the Assessments?
Assessment types include:
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Written questions
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Small projects
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Case studies
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Demonstration of skills
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Participation in discussion forums
You will complete 3–4 assessments per cluster, evenly spaced across the program to support steady progress.
Training Fees & Charges
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Total Course Fee: $5,750
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Duration: 18 months (online delivery)
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Payment Plan: Quarterly instalments of $1,437.50 from enrolment
Fee Inclusions:
Access to a personal mentor/trainer/assessor during business hours
Online learning platform & resources
Live facilitated workshops (online and/or in-person where available)
Web forums for Q&A and assessment support
Full assessment kits
Ongoing student support services
Units of Study
Skill Cluster | Unit Code | Unit Name |
|---|---|---|
Monitor Operations | SITXMGT004 | Monitor work operations |
Sales & Reservations | SITTTVL004
SITTTVL005
SITTTVL007 | Sell tourism products or services.
Prepare customer quotations.
Use a computerized reservation or operation system. |
Tourism Knowledge | SITTIND003
SITTTVL001 | Source and use info on the tourism & travel industry.
Access and interpret product information. |
Leadership Foundations | SITXHRM009
SITXHRM007 | Lead and manage people.
Coach others in job skills. |
Finance | SITXFIN008 | Interpret financial information. |
WHS Practices | SITXWHS007 | Implement and monitor WHS practices. |
Customer Service | SITXCCS015
SITXCCS014 | Enhance customer service experiences.
Provide service to customers. |
Diversity in the Workplace | BSBTWK501
SITXCOM007 | Lead diversity and inclusion.
Show social and cultural sensitivity. |
Destination Advice | SITTTVL002
SITTTVL003 | Provide advice on international destinations.
Provide advice on Australian destinations. |
Conflict & Complaints | SITXCOM010
BSBOPS305 | Manage conflict.
Process customer complaints. |
Emotional Intelligence | BSBPEF502 | Develop and use emotional intelligence |
This qualification is delivered and assessed by Cornerstone Learning & Development (RTO ID: 45250) in accordance with the Standards for RTOs 2015.
Nationally recognised training – listed on training.gov.au